Safety Policy for Infection Control

RDR is closely monitoring the ongoing Coronavirus disease pandemic (2019).  As the current situation continues to change, our utmost priority is the health and safety of RDR staff, patients, and their families.

RDR will incorporate the following measures to ensure patient safety and minimize exposure.

Before Visits

A telephone call will be conducted to ask the following questions regarding anyone who will be visiting the site, whether they be the subject or caregiver:

  • Have you had any recent travel outside of the US?
  • Have you had any recent travel within the US?
  • In the last 24 hours, have you had any fever (greater than 100.4°F/38.0°C)?
  • In the last 24 hours, have you had any increased rate of coughing or atypical shortness of breath?
  • In the last week, have you experienced any other atypical symptoms including but not limited to muscle aches, fatigue, sore throat, runny nose or diarrhea?
  • In the last week, have you been in close contact with anyone who is ill with a cough or fever? 
  • If the subject or caregiver answers ‘Yes’ to any of these questions, Dr. Phan will conduct a thorough investigation of the symptoms to determine if the subject or caregiver will be permitted on site, or if the visit will be cancelled or rescheduled. 
  • If the subject and/or caregiver answers ‘No’ to every question, they will be reminded to follow strict guidelines during their travel to the site. If they are driving to the site, they will travel directly from their home with no stops along the way - if at all possible - and avoid any interactions with others during the trip.  
  • If the subjects are traveling by air, they must frequently use hand sanitizer, hand washing, and social distancing to minimize risk of exposure. The family must immediately report potential exposures during travel to site personnel. 

Upon Arrival

  • If any of the answers to the above screening questions have changed, please notify the staff immediately.
  • A similar set of questions will be asked again to ensure no change from the prior day.
  • We will have face masks and protective gear available to patients and caregivers with respiratory symptoms.
  • Alcohol-based hand sanitizer and/or soap and water are readily available at nearby locations to the patient’s room.
  • Every person entering our clinic will need to immediately use hand sanitizer or wash hands prior to entering the exam room.
  • Subjects and caregivers must remain in the exam room during the duration of the visit and only leave when absolutely necessary.
  • Do not interact with other patients or families on site.

As detailed in our site infection control guidelines, the following areas are sanitized before and after each patient and caregiver enters an exam room:

  1. Counter in the exam rooms
  2. All furniture in the clinic and exam room
  3. Door handles, both in and outside of exam rooms and bathrooms
  4. Vitals pole, IV pump, and blood pressure cuff, thermometer, or any equipment that comes in contact with the patient
  5. Conference room
  6. TV remote control
  7. Lab area surfaces
Precautions For Staff

Only necessary assigned staff will interact with patients to minimize exposure.  All staff interacting with patients will wear masks, gloves, and wash hands in accordance to CDC guidelines. 

  1. Staff will avoid lingering in the hallway and around the patient area unless they are assigned to a patient. 
  2. Wipe down door handles and your desk, keyboard, the beginning and end of the day.
  3. Do not encounter any patient if experiencing symptoms such as cough, shortness of breath, fever, or body aches.  Report to supervisor immediately.
  4. Office phone(s) needs to be wiped down on an hourly basis.
  5. Wash hands for at least 20 seconds or use hand sanitizer frequently.
  6. Avoid touching face, eyes, mouth, and nose with unwashed or unsanitized hands.
  7. Avoid touching each other, no hugging, and hand shaking.  The practice of social distancing is encouraged.


Policy for RDR staff traveling within the US follows strict guidance from the CDC

Note: Only personnel carrying essential duties are allowed to travel and must be approved by the Director of Clinical Research.

Until further notice, traveling to countries with active COVID-19 outbreaks is not permissible. 

When our staff travels to satellite sites to carry out subject visits, the following precautions will be taken at minimum:

Staff will take full precautions for self-protection according to CDC guidelines 

a.    Clean hands often.

i.    Wash hands with soap and water for at least 20 seconds.
ii.    If soap and water are not available, use hand sanitizer that contains at least 60% of alcohol.
iii.    Avoid touching eyes, nose, and mouth with unwashed hands.

b.    Avoid close contact.

i.    Avoid contact with sick individuals.
ii.    Physically distancing oneself from others.

c.    Wear appropriate personal protective equipment at all times.
d.    Clean and disinfect touched surfaces.

If staff encounters someone that has tested positive for COVID-19 infection during travel, they must submit to an immediate self-quarantine, continue self-monitoring for any symptoms, and avoid contact with others up to 14 days after travel date. 

Upon return from the trip, if staff experiences any of the symptoms (e.g. fever, cough, body aches, or shortness of breath), immediate 14 days of quarantine and referral for COVID-19 testing is mandatory.  

e.    Returning to work is permissible once the quarantine period ended or tested negative for COVID-19.


The local public health department will be notified of anyone who has tested positive for COVID-19. 

March 17, 2020